Delivery, Refunds and Returns

• We will send products to you according to the instructions given by you when subscribing to the service (or changes made by you through your registered account by the relevant deadline). Please make sure they are correct.
• Should you not receive your bottle within a reasonable time, contact us.
• We will not refund or provide free replacements where products have been delivered to an incorrect address due to your failure to provide correct information, or where delivery could not occur as scheduled due to your fault.
  
  

Problems suck – we’re here to help.

• Please inspect your order upon receipt and contact us immediately at info@whiskyflight.club if the item is defective or damaged. Our bottles are handled and packaged with utmost care however, on the rare occasion that one does leak, please contact us. Please ensure you take photos and present any evidence of defect or damage for our assessment. 
• Your rights in respect of refunds, replacements are as per the Competition and Consumer Act 2010 (Cth). As a consumer you have rights as described in the Competition and Consumer Act 2010 (Cth) and nothing in these Terms and Conditions is intended to derogate from those rights.
  
  

Licensing and Responsible Service of Alcohol

• Anyone receiving an alcohol delivery must be aged 18 or over and will be asked to show ID. Subject to ID checks and your instructions, our delivery contractors may opt to leave the parcel in a safe place if nobody is home to receive it.  If you prefer to sign for your delivery or there is not a safe place to leave the parcel, please send us an email at info@whiskyflight.club and we will request that a signature be obtained.
• Your first delivery will need to be received by you, and you will need to provide valid ID proving you are older than 18.
• A person must not order or request a person under the age of 18 years to take delivery of liquor purchased from Whisky Flight Club.